Your information deserves clear answers.
Last updated: 03/10/2026
1. Who we are
Oye Crunch is operated by Oye Crunch, located at 198/18 Opp. Civil Hospital, Jaora Dist Ratlam(457226).
This policy explains how we handle personal information when you visit https://oyecrunch.com/, join our launch list, contact us, create an account or place an order when shopping becomes available.
Privacy contact: suno@oyecrunch.com
2. Information we collect
Depending on how you use the website, we may collect:
- Contact information: your name, email address and phone number if provided.
- Order information: billing and delivery addresses, products ordered, payment status and transaction references.
- Account information: details provided when creating or managing an account.
- Communications: enquiries, feedback, complaints and supporting information you send us.
- Subscription information: your email address, signup preferences and consent records.
- Website information: technical or usage information collected through the website and enabled tools, as specified below.
3. Why we use information
We use relevant information to:
- Process and fulfil orders when shopping is available.
- Send launch updates when you sign up for them.
- Manage accounts and respond to support requests.
- Investigate delivery problems, refund requests and suspected misuse.
- Maintain records required for accounting and legal obligations.
- Operate, protect and improve the website, according to the tools and permissions in use.
Any additional promotional communication or advertising use will be explained through the relevant notice and consent process where required.
4. Payments
Payments are processed through Razorpay.
Do not send us card security codes, payment PINs, passwords or OTPs by email or message.
5. Service providers and other disclosures
We share relevant information with providers involved in operating the website and delivering services, including:
- Website hosting and ecommerce infrastructure: Hostinger – WordPress.
- Payment processing: Razorpay.
- Delivery and fulfilment: Shiprocket.
- Email and customer support: suno@oyecrunch.com.
We may also disclose information where required by law or where reasonably necessary to address fraud, security incidents or legal claims.
6. Cookies and similar technologies
Where consent is required for non-essential technologies, you will be offered an appropriate choice. Browser settings may also allow you to manage cookies, although blocking essential functionality can affect parts of the website.
7. Marketing choices
You can stop receiving promotional emails through the unsubscribe option in those emails or by contacting suno@oyecrunch.com.
Withdrawing permission for promotional communication does not prevent necessary messages concerning an order, account, complaint or legal obligation.
8. Retention
We retain information for the purposes described in this policy and for applicable legal, accounting and dispute-resolution requirements.
Information that is no longer needed will be deleted or anonymised according to our applicable retention practices.
9. Your requests and choices
You may contact us to ask about your information, request correction or deletion, withdraw applicable consent or raise a privacy concern.
We will handle requests according to applicable law and may need to verify your identity before acting. Some information may need to be retained for legal obligations or unresolved transactions.
Contact: suno@oyecrunch.com
10. Children’s information
If you believe a child has provided information without the required authorisation, contact us so we can review the matter and take appropriate action.
11. Security and international processing
No online service can promise absolute security.
Some providers may process information outside India.
12. Updates and complaints
We may update this policy when our services, practices or legal obligations change. The latest version will show an updated date. Where required, we will provide additional notice or obtain consent.
Customer support: suno@oyecrunch.com
Business name: Oye Crunch
Business address: 198/18 Opp. Civil Hospital, Jaora Dist Ratlam(457226)
Email: suno@oyecrunch.com
Contact number: +91 95756 15553