Something arrived damaged? Let’s look into it.
Last updated: 03/10/2026
This policy applies to purchases made directly from https://oyecrunch.com/, operated by Oye Crunch under the Oye Crunch brand.
1. Change of mind returns
We do not offer returns or exchanges because you have changed your mind, ordered more than you need or no longer want the product.
This policy does not restrict any rights or remedies available under applicable consumer law.
2. Products that arrive damaged
If a product arrives damaged, contact suno@oyecrunch.com as soon as reasonably possible after delivery.
Please include:
- Your order number.
- The affected product and quantity.
- A brief description of the damage.
- Clear photographs of the product, packaging and shipping label, where available.
These details help us assess the issue. If photographs are unavailable, explain what happened so we can consider other supporting information.
Do not consume a product if its seal or contents appear compromised.
3. Assessment and next steps
We will review your request and may ask for reasonable additional information.
Keep the affected product and packaging while the request is being reviewed, where safe to do so. Do not return anything unless we provide instructions.
If a return is required for a valid claim, we will explain the arrangements and any applicable collection process.
4. Refunds
Where damage is verified, we will refund the amount paid for the affected product. Any related delivery-charge refund will be assessed according to the circumstances and applicable law.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We will confirm the approved refund amount and next steps by email.
Approved refunds will be initiated within 4-5 working days of approval. The time taken for the money to appear in your account depends on the payment provider.
Refunds will be made using upi/net banking/phonepe. For cash-on-delivery orders, if offered, we will explain the secure refund process separately.
We will never ask for your payment PIN, password or OTP to issue a refund.
5. Other order problems
If your order is incorrect, incomplete, defective, not as described or not delivered, contact us with your order details.
Although our standard voluntary refund policy covers products that arrive damaged, we will also provide any remedies required by applicable law. This policy does not exclude statutory rights concerning such problems or qualifying delivery delays.
6. Contact and complaints
Customer support: suno@oyecrunch.com
Business name: Oye Crunch
Business address: 198/18 Opp. Civil Hospital, Jaora Dist Ratlam(457226)
Email: suno@oyecrunch.com
Contact number: +91 95756 15553